How does your front line measure up?
Most leaders are three steps removed from the front-line.
How would you truly know if you have a problem with your front-line care capability, employee engagement, culture or customer satisfaction?
What's driving varying levels of performance at different sites or with different teams?
What information would be essential to join the dots across the consumer journey while maintaining compliance?
CISCA is the only industry measurement tool that tells you what is really going on and gives a complete picture.
How could you use this feedback to drive organisational clarity, focus, investment, change and performance?
Our CISCA assessment tool will provide you with an independent and holistic measurement of:
Your front line's care capabilities and adherence to Quality Standards
Employee engagement levels
Customer satisfaction ratings and
A window into the culture at an organisation, team or site level
HOW WOULD YOU LIKE TO LEAD THE INDUSTRY IN CULTURE, ENGAGEMENT AND CARE STANDARDS?
CISCA HELPS IMPROVE CARE TEAM PERFORMANCE
CISCA is the assessment tool specifically designed for organisations to understand their biggest risks and opportunities with aged care teams and their back office support teams.
CISCA is correlated to the Australian Aged Care Quality Standards 6 , 7 and 8(3)(a). It ticks several boxes at the same time.
CISCA enables clients and families to provide feedback.
Download the Case Study here.
COMPARE LEADERS & TEAM CAPABILITIES
Correlated to the Australian Aged Care Leadership Capability Framework.
Identify the biggest gaps at all levels of leadership and opportunities to improve.
Identify engagement and culture hot-spots to drive transformation.
Demonstrate compliance with Aged Care quality standards 6 & 7.
Enhance confidence in your capability to deliver high quality services.
HOW OUR BEST PRACTICE ASSESSMENT PROGRAM WORKS
We guide and support your organisation and your clients through a structured measurement process.
CISCA is a survey tool designed for self-development. CILCA 360 works on any device, and takes 15 minutes to complete. Individual results are not shared with the organisation.
The organisation can benchmark teams against each other and the organisation. The data allows for industry bench-marking.
Deployment of CISCA follows a flexible, phased approach.
'If you can't measure it ,
you can't improve it.'
For more information about how your teams can measure up,
please contact us today.