If you are one of the Aged Care providers we know trying to get your head around Aged Care Quality Standard 8, then you're among friends. When it comes to complying with Aged Care standards, it's the big one.
In this blog, we show you how a new technology, Skefto, helps you to easily manage, monitor and review Standard 8 in nine steps, so you can relax about your next audit.
If you are CEO, CFO or in Corporate Services, you'll get how Skefto works straight away. Note: You can monitor every Standard using Skefto by linking plans for a complete view of your organisation's ongoing compliance activities.
1. Create the "8 ORGANISATIONAL GOVERNANCE" Operational Plan in Skefto
Once you have created the Operational Plan including a statement for it's purpose, add the five requirements from 8.3(a) to 8.3(e).
2. Next, create the detail sub-requirements
Here we demonstrate the sub-requirements that make up Governance Systems 8.3(c).
3. Now, add your unique specific areas of interest
You add the specific areas that require governance tailored to your organisation's operating model. In this example, Information Management is made up of Clinical Systems, a Consumer Portal and your IT Infrastructure.
4. Define your key results
Under Clinical Care Systems, one Key Result Area is Data Governance. You must ensure 100% of system maintenance procedures are in place and up-to-date as well as your Master Data is 100% correct. Further, for Cyber-Security compliance, two-factor authentication must be in place for access to 100% of consumer data via your internal network.
5. Schedule recurring reviews
Your organisation has determined Standard 8.3(c) will be reviewed every 6 months. Reviews are scheduled in Skefto at your desired intervals. In this case, the next review is due February 28, 2021. The review will be undertaken by the CEO. Skefto can email notifications or reminders to those involved in a review.
6. Conduct the review
The CEO undertakes the review with the Finance Manager. The outcomes are recorded in Skefto for compliance and audit purposes.
7. Create actions from review
From the review it was found the Care System was not recording information about new Consumer Restraint protocols. So an activity was created and assigned to Jenny in Skefto to rectify this. Once completed, Jenny can update Skefto. At the next review, due in August, the CEO can see if the system has been updated with the necessary changes as per the actions from the last review.