It's neither courage, listening nor empathy. We surrender 28% of our work life to it.
The big WFH trend is asynchronous communication.
It's when two people communicate with each other but not at the same time. We now spend 28% of our week on email at all times of the day (McKinsey).
The higher up the organisation you go, more people want more of your fixed time (inverse relationship).
Communication relies on language that encodes a message for others to decode. English is one of the hardest (of 6,000) languages because its grammatical patterns lead to misinterpretation.
The best leaders ensure the message sent is fully received and understood by the recipient (now with less face-to-face time). Roger that. Over.
So the #1 skill is ... writing.
Reports, instructions, text, emails, speeches, newsletters, blogs and so on.
Good writing is good thinking:
1. Be clear on what you want to say
2. Seek feedback before you click “send”
3. Read books to see what good writing looks like
4. Observe how people process – some prefer visuals
5. Understand the emotional context vs content
6. Brevity - can you write it again using half the words?
If in doubt, pick up the phone.
Over and out, Bruce